FREE SHIPPING FOR ORDERS OVER $80 | GIFT NOW, PAY LATER WITH AFTERPAY! | AusPost are currently experiencing significant delivery delays.

FAQs

How can I pay?

We accept: Visa, MasterCard, American Express credit and debit cards,  PayPal, and Afterpay. All items are stated in Australian Dollars (AUD).

Do you ship Internationally?

At this stage, we are only shipping to Australia. However, if you are in New Zealand, contact us and we will see what we can do for you.

How do I track my gift box?

An email is sent to you once your order is shipped including an AusPost tracking number or click here.

What if I need my gift box urgently?

We now offer Express Post! A rate of $15 for an Express Post can be selected from our shipping options on checkout.

Do you offer a local pick-up?

Yes, we do! Get in touch with us before placing your order so we can organise a local pick-up for you.

Are your packaging eco-friendly?

Yes, from boxes to tapes, we use an eco-friendly alternative and we encourage you to reuse them. We also use water-activated paper tapes to seal our mailers.

Can we place an order without the gift packaging - just the products?

Yes, you sure can! Just leave a note on check out “products only”.

 Can I order multiple gift boxes to be sent in different addresses?

Yes, you can! Send us an email at hello@papierau.com and we'll help you.

What is the size of your gift boxes?

We currently have two sizes: (we are currently working on a medium box, stay tuned.)

Small - 190mm(L) x 145mm(W) x 75mm(H)

Large - 246mm(L) x 202mm(W) x 97mm(H)

Payment Security & Website Security

All card payments are processed through ShopifyPayments and PayPal. Our website is powered by Shopify - it uses Secure Sockets Layer (SSL), which ensures that all data between a web server and a browser remains encrypted.

Any other questions?

Feel free to send your questions through hello@papierau.com or hit that contact button.